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Terms and Conditions

Terms and Conditions

The material on this website is copyright © Miss Velvet 2011. Therefore all persons accessing the site agree to and accept the terms and conditions and its privacy.

 The terms and conditions of the website may be reviewed and are subject to change.

 Shipping & Returns

 Miss Velvet Shipping Policy

  • All shipments will incur a $15 delivery fee 
  • Delivery within 3-5 business days. Premium courier service direct to your home or place of work.
  • Please specify a business hours address for delivery of the goods to ensure the safety of your purchase. If the goods are being delivered to your home, please ensure someone is at home who can sign for the goods on delivery. If no one is available to accept delivery, a card will be left for you and the parcel will be taken to your nearest Post Office where you can sign and collect it. If a PO Box is your only shipping option, we will accept this delivery option.
  • If you have any questions regarding your shipping please email us at info@missvelvet.com.au

Miss Velvet Online Returns/Exchanges

 If you are not completely satisfied with your purchase you can get a refund within 7 days of the date of purchase. Please email info@missvelvet.com.au confirming your desire to refund your purchase, quoting your order number. You will find your order number in your confirmation email from Miss Velvet.

 Important information:

 All customers wanting to obtain a refund must send back their purchase to the following address;

 Miss Velvet 

28 Wells Street,
Frankston, Victoria 3199

  • The customer service division of Miss Velvet operates Monday to Friday during normal business hours EST. If still in doubt, call 03 9783 8358. We will gladly guide you through the returns process.

  • We will gladly accept an exchange or refund within 7 days of the purchase date on your receipt. Returned merchandise must be unworn and include the purchase receipt and the original Miss velvet shoe box.

  • Customers are responsible for shipping and handling charges for any returns/exchanges to Miss Velvet. Miss velvet will re-send the requested item at our expense.
  • Refunds are processed within 48 hours upon receiving the goods and are refunded in the same manner as the original payment. Please note depending on your bank, the processing of a refund can take up to 5 business days.
  • When refunding product, shipping costs will not be refunded.