ShippingAll orders are shipped via Sendle and Australia Post using the Standard Post service.
We offer FREE SHIPPING for all clothing & accessories orders over $150 Australia wide.
For orders under $150 a flat shipping fee of $11.95 will apply.
For all Footwear orders, a flat rate of $15 will apply.
Please allow 24-48 hours for us to process your order.
Estimated delivery time within Australia is 3-5 business days.
If you have not received your package within 7 business days of placing your order please contact us and we will look into your delivery immediately.
Please contact us via email to discuss international shipping options - firstname.lastname@example.org
If you're not 100% happy with your Miss Velvet purchase we will happily offer you an exchange or store credit within 14 days of purchase.
Items must be returned in the original condition - unworn, unwashed, with all original tags still attached.
In the unlikely event that you have received an item which has a manufacturing fault or is incorrect to the one you purchased, please contact us immediately. We will issue a full refund or exchange once your item has been returned, upon inspection from the manufacturer.
There are no returns/exchange on sale items. Including Flash sales.
If you have any further questions please contact us.