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    Terms & Conditions

    Basically, we really want happy customers and are happy for you to exchange or swap full priced items for another product as long as they haven't been worn, used or altered in any way.....but please keep reading to find out the details!

     

    ONLINE PURCHASES

    Return & Exchange Policy:

    Products purchased online can be exchanged for another product within 7 days of receiving the item. Please email info@missvelvet.com.au or call 03 9783 8358 to request an exchange. We will approve all exchanges once the item is returned to Miss Velvet Boutique and has met the following conditions:

     The item has not been worn or used in any way.

     The item is returned with all tags attached and in the original condition.

     The item has not been altered in any way.

     

    The customer will be responsible for returning the item to Miss Velvet Boutique within 7 days of requesting the exchange. This includes any charges associated with this eg: postage or freight costs to return the item.

     

    The Return & Exchange Policy excludes:

    ALL SALE or DISCOUNTED items.

    ALL EARRINGS & HEAD WEAR ITEMS (clips, scrunchies, beanies, headbands, ect). Due to health and safety reasons these items cannot be exchanged, returned, swapped or credited for a change of mind ect.  

     

    Please Note: We try to picture items with their colour as accurately as possible. Different screens, phones ect can also effect the accuracy. Please allow up to a 15% colour variation to pictures online. 

    Faulty Items:

    If an item is faulty please email info@missvelvet.com.au or call 03 9783 8358. Once an item has been deemed to be faulty by the manufacturer you be offered a repair, exchange or refund.

    Please note that if an item is faulty it does not automatically entitle you to a refund. We will firstly try to repair the item, or have it replaced.

    The customer will be responsible for returning the item to Miss Velvet Boutique within 7 days of advising that the item is faulty. This includes any charges associated with this eg: postage or freight costs to return the item.

    If an item is purchased with a fault/defect that the customer is aware of, this policy does not apply. 

     Sale Items:

    Sale Items cannot be returned, exchanged or credited unless faulty.

    If an item is faulty please email info@missvelvet.com.au or call 03 9783 8358. Once an item has been deemed to be faulty by the manufacturer you be offered a repair, exchange or refund.

    Please note that if an item is faulty it does not automatically entitle you to a refund. We will firstly try to repair the item, or have it replaced.

    The customer will be responsible for returning the item to Miss Velvet Boutique within 7 days of advising that the item is faulty. This includes any charges associated with this eg: postage or freight costs to return the item.

    If an item is purchased with a fault/defect that the customer is aware of, this policy does not apply. 

     

    IN STORE PURCHASES  

    Return & Exchange Policy:

    Products purchased in store can be exchanged for another product within 7 days of the original purchase date. Please email info@missvelvet.com.au, call 03 9783 8358 or pop into the store to request an exchange or pop into the store. We will approve all exchanges once the item is returned to Miss Velvet Boutique and has met the following conditions:

     

    The original receipt for purchase is provided.

     

    The item has not been worn or used in any way.

     

    The item is returned with all tags attached & in the original condition.

     

    The item has not been altered in any way.

     

    The customer will be responsible for returning the item to Soho Boutique within 7 days of requesting the exchange. This includes any charges associated with this eg: postage or freight costs to return the item.

     

    The Return & Exchange Policy excludes:

    ALL SALE or DISCOUNTED items.

    ALL EARRINGS & HEAD WEAR ITEMS (clips, scrunchies, beanies, headbands, ect). Due to health and safety reasons these items cannot be exchanged, returned, swapped or credited for a change of mind ect.  

     

    Faulty Items:

    If an item is faulty please email info@missvelvet.com.au, call 03 9783 8358 or pop into the store. Once an item has been deemed to be faulty by the manufacturer you be offered a repair, exchange or refund.

    Please note that if an item is faulty it does not automatically entitle you to a refund. We will firstly try to repair the item, or have it replaced.

    The customer will be responsible for returning the item to Miss Velvet Boutique within 7 days of advising that the item is faulty. This includes any charges associated with this eg: postage or freight costs to return the item.

    If an item is purchased with a fault/defect that the customer is aware of, this policy does not apply. 

     

    Sale Items:

    Sale Items cannot be returned, exchanged or credited unless faulty.

    Please note that if an item is faulty it does not automatically entitle you to a refund. We will firstly try to repair the item, or have it replaced.

    The customer will be responsible for returning the item to Miss Velvet Boutique within 7 days of advising that the item is faulty. This includes any charges associated with this eg: postage or freight costs to return the item.

    If an item is purchased with a fault/defect that the customer is aware of, this policy does not apply.

     

    All phone purchases are treated with the same T&C's as instore purchases.

     

    Afterpay & Zippay Purchases Instore & Online:

    We treat Afterpay & Zippay purchases the same as we treat all other payment methods (cash, eftpos, credit card and paypal purchases). We are happy to allow you to exchange for another item or can provide you with a Store Credit Note that you can use on something else. You will still be required to make any/all payments to Afterpay or Zippay for the original purchase amount.

    If a suitable product can not be found at the time of the exchange a Store Credit Note will be offered which is valid for a period of 6 months from that date.

    If you exchange an item purchased with Afterpay or Zippay for an item that costs less please note that your Afterpay or Zippay payments/instalments will remain exactly the same as per the original purchase. You will then be issued with a Miss Velvet Boutique Credit Note for the difference and this can be used on your next purchase with Soho Boutique which is valid for 6 months.

    For more information on Afterpay & zipPay please click on the links below

    https://www.afterpay.com/en-AU/how-it-works

    https://www.sohoboutique.com.au/pages/pay-later-with-zippay-boutique-fashion

     

    POSTAGE IN AUSTRALIA

    FREE STANDARD POSTAGE ON full priced ORDERS $150 excluding footwear

    SALE OR REDUCED ITEMS DO NOT QUALIFY FOR FREE POSTAGE. Postage costs are as below:

    Regular Post is $11.95 or Express Post is $15 for full priced items.  

    We post all products by either Sendle, Australia Post regular service with tracking ID - (unless Express Post is selected & paid for).

    We post several times a week and do our best to get your order posted the same business day or next business day as it was ordered it.

    We lodge every parcel at an Australia Post outlet so that we receive a lodgement number (to ensure your parcel arrives safely). Once lodged we will email or text your Tracking Number to the email address or mobile number you have provided on your order. Make sure you check your junk folder just in case our email went there.

    Once your parcel is on it's way you can check the progress by jumping onto the Aus Post website www.auspost.com.au/track

    We are not responsible for any shipping deliveries that may be affected by theft, delays, customs, natural occurrences or incorrect information supplied by a customer (eg address details incorrect).

    POSTAGE, TAXES & PURCHASING WORLDWIDE (outside of Australia)

    All items sent outside of Australia are sent using Australia Post Regular Service with a tracking id. We post several times a week for deliveries outside of Australia and they normally will be dispatched within 48 hours of the order being placed. We will email your Tracking Number to the email address you have provided on your order.

    We are not responsible for any shipping deliveries that may be affected by theft, delays, customs, natural occurrences or incorrect information supplied by a customer. 

    Customers are responsible for all shipping costs. This is applicable if an items is being returned for a store credit or exchange. This is also applicable if an item is not collected by a customer, or multiple delivery attempts and/or the item is treated as abandoned and returned to Australia. All return shipping costs will be deducted from the customers store credit once the item is receive back by us.  

    Please note: When purchasing outside of Australia you may be subject to Customs Taxes, Import Taxes (or other taxes, charges, duties ect). These are the responsibility of the customer to pay these charges. These taxes are normally charged by the government or state authorities of the country/state and payable directly to customs/post office/government/parcel service in order to be able to collect your order (FYI: some governments/state authorities charge more duties to deliver to business addresses rather than residential addresses). Soho Boutique does not charge these and holds no responsibility for these charges. If you are unsure please contact your local government, state authorities, customs or post office before purchasing and find out if these taxes/costs will apply to your purchase. 

    Customers purchasing outside of Australia are subject to the same Purchasing T&C's as those purchasing in Australia (as stated above).

    CAN I PICK UP MY ORDER INSTORE:

    Yes, absolutely. Just select the "CLICK & COLLECT" option at the Checkout online. Instore pick up is free. We will send you a text message when your order is ready for collection. 

    PRE-ORDERS:

    Items that are noted in their name and/or description as 'Pre-order" have not yet arrived in store. When you Pre-Order an item you are securing the item before it's arrival. Please note that exact delivery dates are not given on Pre-orders. We are very proud to say that the majority of the time our Pre-Orders arrive by the Estimated or Approximate arrival date. However, on the odd occasion Pre-orders may run late due to manufacturing, customs, shipping or other reasons out of our control. Please allow up to 4 weeks after the Estimated or Approximate arrival date to be safe. 

     

    Please note:

    • Items purchased online sometimes have not be tried on prior to purchasing and sometimes this is also relevant for in store purchases. If a full priced item does not fit, suit your body shape, ect you will be offered an exchange or Store Credit Note as per our PURCHASING Terms & Conditions. We do not give refunds for a change of mind, incorrect choice or for items that do not fit/suit. Please choose carefully. Excludes Sale Items.
    • That all exchanges/credit notes cannot be used to purchase Gift Vouchers. 

     

    If you are unsure about anything contained in our Purchasing Terms & Conditions policy please ask before purchasing.